No Shows and Late Cancellations

How to bill for a no-show or late-cancel appointment


1.

First, make sure you've enable no-show fees in your account by going to Billing Settings.

Editing the No-Show Fee

2.

Next, Click Edit and set the no-show fee amount and the type of cancellation. You can always override the fee amount when cancelling the appointment.


Editing the No-Show Fee and Cancellation Type

3.

To cancel an appointment, click the cancel icon on the appointment. 

Cancelling an Appointment

4.

You can then choose the type of cancellation and complete the cancellation options. If you check the box to Charge for cancellation, you can create a bill and collect payment.

Cancelling an Appointment

Note: To reverse a cancelled appointment, go to the Notes tab of the appointment and click Unlock. No change the type of cancellation, go to the Notes tab of the appointment and click Edit.

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