No Shows and Late Cancellations
How to bill for a no-show or late-cancel appointment
1.
First, make sure you've enable no-show fees in your account by going to Billing Settings.
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2.
Next, Click Edit and set the no-show fee amount and the type of cancellation. You can always override the fee amount when cancelling the appointment.
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3.
To cancel an appointment, click the cancel icon on the appointment.
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4.
You can then choose the type of cancellation and complete the cancellation options. If you check the box to Charge for cancellation, you can create a bill and collect payment.
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Note: To reverse a cancelled appointment, go to the Notes tab of the appointment and click Unlock. No change the type of cancellation, go to the Notes tab of the appointment and click Edit.