Account Security
Change your password
To change your password, click on your initials in the upper right corner of the application, then select Profile.
Under your Profile, scroll down to the Change Password section. You must know your current password to change it.
For more information on password requirements, read our password requirements article.
Two-factor authentication (2FA)
Two-factor authentication (2FA) is a security process that uses two different authentication methods to verify identity upon logging into Sessions Health. This is considered a more secure method to login than single-factor authentication, where only a password is required.
To enable 2FA, click on your initials in the upper right corner of the application, then select Profile.
Note: Two-factor authentication can make your account more secure by requiring an additional step besides a password to sign in.
Once in your Profile, scroll down to Security to turn on two-factor authentication.
Click the Set Up Two-Factor Authentication button to start the setup.
You will see a popup with two options:
- Authenticator App - Use an application that provides security tokens to use during login
- SMS - Have a code texted to your mobile phone
Authenticator App
If you use the authenticator app option, you will see three steps to complete setup.
Step 1. Scan the QR code below with your authenticator app.
You will first need to install an authenticator application if you don't currently have one. Search your app store for "Authenticator app" and install whichever one you prefer. Some popular choices are:
- Google Authenticator (add to Chrome), (add to Android device), (add to Apple device)
- Microsoft Authenticator
- 2FAS
In addition, some password managers like 1Password may also support authenticator login.
Once your authenticator app is installed, you will create a new entry and it should prompt you to scan the QR code. Scan the one shown on the screen in your Sessions Health account and follow the directions within the authenticator app.
Step 2. Enter the code from your authenticator app to confirm Two-Factor Authentication.
Your authenticator app will show a code for your Sessions Health entry. Enter it into the Authenticator code field.
Step 3. Enter your account password to confirm these changes.
Once you've completed all the steps, click Confirm to complete the set up.
If successful, you'll see a green check mark indicating it is set up for an authenticator app.
The next time you log in, you'll be prompted to enter the code from your authenticator app.
SMS
If you use the SMS option, you will be prompted to enter your phone number.
You'll be prompted to enter the verification code and your current password to complete the setup. If you don't receive the verification code, you can click the Resend link to send a new code.
Once you've completed all the steps, click Confirm to complete the set up.
If successful, you will see a green check mark indicating it is set up for SMS.
The next time you log in, you'll be prompted to enter your SMS verification code.
Disable two-factor authentication
Click Disable Two-factor Authentication to turn it off. You will be prompted to enter your password.
Frequently asked questions
Why don't you require strong passwords?
Please see our Password Requirements article.
What happens if my 2FA code doesn't work or I don't receive a text communication?
- Double check the code you entered matches exactly to the code you received in your authenticator app or SMS text. Note that the codes are only valid for a short amount of time if using an authenticator app. SMS codes are only valid for 3 minutes.
- Your network connection may be down or disabled. If your phone is on airplane mode, you won't receive an text communications.
- You may not receive a text code if you have your phone set to block messages from an unknown sender. Turn this option off within your phone and request a new code.
- Ensure the time on the device you're using to login is synced to the same time of the device you receive your code. If these are different, you will need to sync the date and time to match.
- If all else fails, please contact support@sessionshealth.com
Is 2FA available for client logins?
No, currently 2FA is only available for providers using Sessions Health.