Account Security

Overview


Keeping your Sessions Health account secure protects your clients’ data and your practice. This article covers how to manage your password, enable two‑factor authentication (2FA), and troubleshoot common issues.


In this article:

Change Your Password


You can update your password at any time from your Profile.

  1. Click your initials in the upper‑right corner
  2. Select Profile
  3. Scroll to Change Password
  4. Enter your current password and create a new one
  5. Click Change Password

Profile dropdown open with Change Password form showing current, new, and confirmation fields in Sessions Health.

ℹ️ If you don’t remember your current password, use Forgot password? on the login page instead.

Enable Two-Factor Authentication (2FA)


Two-factor authentication (2FA) requires a verification code in addition to your password when signing in.

  1. Click your initials in the upper‑right corner
  2. Select Profile

  3. Scroll to Security

    Select Set Up Two‑Factor Authentication

    Choose your method:

    • Authenticator App
    • SMS

Security section showing Two-Factor Authentication disabled with Set Up Two-Factor Authentication button and Profile dropdown open.

Set Up Two-Factor Authentication modal with options for Authenticator App or SMS.

ℹ️ With 2FA enabled, you must enter a verification code in addition to your password each time you sign in.

Option 1: Authenticator App

Use an authenticator app, such as:

Setup Steps:

  1. Install an authenticator app
  2. Scan the QR code shown in Sessions Health
  3. Enter the 6‑digit code from your app
  4. Enter your Sessions Health password to confirm

Authenticator app setup screen with QR code, manual key option, authenticator code field, and current password confirmation.


Option 2: SMS

Use your phone number to sign in.

Setup steps:

  1. Enter your mobile phone number
  2. Enter the verification code sent to your phone
  3. Enter your Sessions Health password to confirm

SMS setup screen prompting for phone number to receive a verification code.

SMS verification screen with verification code field, resend link, and current password confirmation.


Once successful with either option, you will see a green check mark indicating you are set up with 2FA. Upon your next login, you will be prompted to complete 2FA.

Disable Two-Factor Authentication

To disable two-factor authentication:

  1. Click your initials in the upper‑right corner
  2. Select Profile
  3. Scroll to Security
  4. Select Disable Two‑Factor Authentication
  5. Enter your Sessions Health password to confirm

Security section showing Two-Factor Authentication enabled using SMS with Disable Two-Factor Authentication button.

Frequently asked questions


What are the Password Requirements?

Passwords must be at least 8 characters long. See our Password Requirements article for full details.


What happens if my 2FA code doesn't work or if I don't receive a text communication?

  • Make sure the code matches exactly.
  • Authenticator app codes expire quickly; SMS codes are valid for 3 minutes.
  • Check your network connection and ensure your phone isn’t in airplane mode.
  • If you’re using SMS, confirm your phone isn’t blocking messages from unknown senders.
  • Make sure the date and time on your device match the device receiving the code.

If you still cannot sign in, contact support@sessionshealth.com.


Is 2FA available for client logins?

No, currently 2FA is only available for practitioners.


For more information see:

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