Account Security

Change your password

To change your password, click on your initials in the upper right corner of the application, then select Profile.

Click initials, then Profile

Under your Profile, scroll down to the Change Password section. You must know your current password to change it. 

For more information on password requirements, read our password requirements article. 

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Two-factor authentication (2FA)


Two-factor authentication (2FA) is a security process that uses two different authentication methods to verify identity upon logging into Sessions Health. This is considered a more secure method to login than single-factor authentication, where only a password is required.

To enable 2FA, click on your initials in the upper right corner of the application, then select Profile.


Click initials, then Profile

Note: Two-factor authentication can make your account more secure by requiring an additional step besides a password to sign in.


Once in your Profile, scroll down to Security to turn on two-factor authentication.

Set up two-factor authentication

Click the Set Up Two-Factor Authentication button to start the setup.

You will see a popup with two options:

  • Authenticator App - Use an application that provides security tokens to use during login
  • SMS - Have a code texted to your mobile phone
Set up options

Authenticator App

If you use the authenticator app option, you will see three steps to complete setup.

Step 1. Scan the QR code below with your authenticator app.

You will first need to install an authenticator application if you don't currently have one. Search your app store for "Authenticator app" and install whichever one you prefer. Some popular choices are:

In addition, some password managers like 1Password may also support authenticator login.

Once your authenticator app is installed, you will create a new entry and it should prompt you to scan the QR code. Scan the one shown on the screen in your Sessions Health account and follow the directions within the authenticator app.

Authenticator QR

Step 2. Enter the code from your authenticator app to confirm Two-Factor Authentication.

Your authenticator app will show a code for your Sessions Health entry. Enter it into the Authenticator code field.

Authenticator code

Step 3. Enter your account password to confirm these changes.

Current password prompt

Once you've completed all the steps, click Confirm to complete the set up.

If successful, you'll see a green check mark indicating it is set up for an authenticator app.

Successful set up indicator

The next time you log in, you'll be prompted to enter the code from your authenticator app.

Prompt for verification

SMS

If you use the SMS option, you will be prompted to enter your phone number.

SMS set up

You'll be prompted to enter the verification code and your current password to complete the setup. If you don't receive the verification code, you can click the Resend link to send a new code.

SMS verification step

Once you've completed all the steps, click Confirm to complete the set up.

If successful, you will see a green check mark indicating it is set up for SMS.

Confirmation of SMS set up

The next time you log in, you'll be prompted to enter your SMS verification code.

Enter verification code

Disable two-factor authentication

Click Disable Two-factor Authentication to turn it off. You will be prompted to enter your password.

Disable two-factor authentication

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Frequently asked questions


Why don't you require strong passwords?

Please see our Password Requirements article.


What happens if my 2FA code doesn't work or I don't receive a text communication?

  • Double check the code you entered matches exactly to the code you received in your authenticator app or SMS text. Note that the codes are only valid for a short amount of time if using an authenticator app. SMS codes are only valid for 3 minutes.
  • Your network connection may be down or disabled. If your phone is on airplane mode, you won't receive an text communications.
  • You may not receive a text code if you have your phone set to block messages from an unknown sender. Turn this option off within your phone and request a new code.
  • Ensure the time on the device you're using to login is synced to the same time of the device you receive your code. If these are different, you will need to sync the date and time to match.
  • If all else fails, please contact support@sessionshealth.com

Is 2FA available for client logins?

No, currently 2FA is only available for providers using Sessions Health.

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