Secure Messaging For Practitioners
Secure messaging in Sessions Health lets you communicate with clients and other practitioners through encrypted, HIPAA‑compliant messages. You can send text, share attachments, and set automatic out‑of‑office replies.
ℹ️ HIPAA reminder: Share protected health information only through secure, encrypted messaging.
In this article:
- Enabling Secure Messaging
- Sending a Secure Message
- Managing Secure Conversations
- Setting an Out-of-Office Auto Reply
- Frequently Asked Questions
- Related Articles
Enabling Secure Messaging
Turn on Secure Messaging before sending or receiving messages.
- Go to Account Settings > Portal.
- Scroll to Features.
- Enable Secure Messaging.
Sending a Secure Message
Use Messages to start a new conversation or continue an existing one.
- Go to Messages in the top navigation bar.
- Select the new message icon or open a thread.
- Search for a client or practitioner and select their name.
- Type your message. Add emojis or attach a file if needed.
- Send using the arrow button.
💡 Your message autosaves as you type. If you navigate away, your draft, including any selected recipients, will be restored when you return.
Managing Secure Conversations
All conversations appear in the Messages panel. Use the left panel to open threads, read replies, and respond. Search by name or keyword using the search bar at the top.
💡 Read receipts show when a message has been delivered and read. A gray check mark means delivered, and two green check marks mean read.
A red badge appears on the Messages button in the top navigation when you have new unread replies.
Setting an Out-of-Office Auto Reply
Set an automatic reply for clients who message you while you’re away.
ℹ️ Only Administrators can set out-of-office replies for other team members.
To set an out-of-office reply:
- Click the gear icon in the Messages panel.
- Select the member(s).
- Enter your auto-reply Message.
- Set the Date & Time Range.
- Click Configure Settings.
Frequently Asked Questions
Can I delete a message after it has been sent?
Yes. Click the three‑dot menu next to the message and confirm deletion. Only the sender can delete their own message.
Can anyone else view my inbox?
No. Secure messages are private between you and the recipient.
Related Articles
For more information, see these articles:
You can also check out our video on Secure Messaging here: