Paying Invoices
This article will guide you through two methods for paying open invoices through your Client Portal account. Once you log into your Client Portal, you’ll find the Billing tab as the last menu option at the top of your screen. This is where all billing-related information can be managed.
Note: The sections visible in your Client Portal may vary. If you don’t see a section you believe you should have access to, please reach out to your therapist for further assistance.
Option 1: Pay Using the "Pay Now" Feature
The first method to pay an invoice is by clicking the “Pay Now” button under the Billing tab, within the Remaining Balance dialog box.
Next, you'll be taken to the Confirm Payment page, where you can choose to pay either the Current Balance (the total outstanding amount due) or a Custom Amount (an amount you enter manually). Click Continue to proceed to the next page, or select Cancel or the X in the corner to return to the Billing tab.
Selecting Continue takes you to the Submit Payment page, where you'll be able to:
- View and select credit card(s) saved in your portal.
- Click Add Card to add a new card.
- Click Pay ${value amount} to submit payment.
- Go Back to return to previous page.
- Press Cancel or X to return to the portal's Billing tab.
After successfully submitting your payment, a confirmation banner stating that your payment has been received will be displayed on your portal's Billing tab.
Option 2: Pay Through an Open PDF Invoice
The second method to pay for an unpaid invoice is through the open PDF invoice. After clicking the 9-digit Invoice #, be sure to note that number and the 6-digit Online Access Code. Then, double-click the link below the Pay Online section, which will open the Online Bill Pay page. Enter the invoice # and online access code in the appropriate fields, and click the blue Find Invoice button.
Note: If you enter the wrong Invoice # and/or Online Access Code, a red disclaimer will appear stating: “Oops! We couldn't find the invoice given the Invoice # and Access Code provided. Please make sure you enter both values exactly as they appear on your invoice."
Once you locate the invoice, you’ll see the Invoice # in the center of the display table, the Past Due amount, and the Remaining Balance. You will then have the options to:
- Pay Now - Pay the invoice.
- View PDF - Return to the Open PDF Invoice.
- Or, Locate another invoice - Return to the Online Bill Pay page to enter a different Invoice # and Online Access Code.
Lastly, by clicking Pay Now, you’ll be taken to the Confirm Payment page to complete your payment.