Stripe for Online Payments

Stripe

Setting up Stripe allows you to process payments from your client via Credit Card, HSA, or FSA cards. When you click Setup Stripe you will be temporarily redirected to Stripe's website to create or link to an existing Stripe account. We will transfer and autofill as much of the Stripe setup form as possible, but you will need your bank account information available to enable deposits.

Credit Card Errors and Declined Transactions From Stripe

Please see this article for details.

Payout

Stripe determines the payout timing of your payments collected through Sessions Health. It's generally 24-48 hours. Please note that payment times in Stripe are in the UTC time zone, so they won't always align with your payment dates recorded in Sessions Health.

Stripe Connection Troubleshooting

Sessions Health uses Stripe to process payments. We integrate with Stripe, but some problems may need to be handled on their website.

You can access to your Stripe Dashboard by logging into your Stripe account at https://dashboard.stripe.com/login. You can access Stripe support at https://support.stripe.com/

Changed Business Name

If you changed your business name, it will need to be updated in Stripe so that the business name and tax-id match.

Wrong bank account

For incorrect banking information, this Updating existing bank account information article from Stripe's support site may be helpful.

Updating Business Information in Stripe

You can update that information by first going to your Stripe Settings page (clicking on the gear/cog in top-right corner)

Accepting HSA and FSA Cards

Some HSA and FSA cards will be declined if Stripe or the issuing bank doesn't recognize the charges are healthcare related. By default, Sessions Health sets up a business classification to allow HSA and FSA cards during your account integration, however, some circumstances result in Stripe not recognizing that classification. Please see this article for more details and contact Stripe to ensure your account is setup to receive HSA and FSA cards.

Note: Even if your account is setup to receive HSA and FSA cards, some banks may still decline the charge for their own reasons. Your client may need to contact their banking institution to understand why their card is being declined.

Frequently asked questions

I heard Stripe was increasing their fees. Will my fees increase?

Stripe is not increasing their fees and will continue to charge 2.9% + $0.30 per successful card transaction. Sessions Health does not add any transaction fees on top of what Stripe charges. Visit Stripe's Pricing Page for more details. 

How do we get paid?

If you are using online billing, all payments go through Stripe. When you set up online billing, you connected your Sessions Health account to your Stripe account. If you have a bank account associated with your Stripe account, you will be paid by Stripe directly to that bank account. To change these settings, visit your Stripe dashboard.

Is there any way to play with billing and creating invoices without having to sign up with Stripe?

Yes, you can use any of the other payment type options (ie, offline credit card, cash/check, etc.) and still be able to test around with invoices.

What are the fees for refunding a payment?

We use Stripe as our credit card processing service. Please read their policy.

How do I issue a refund to a client?

See our Refund a client payment article on refunding a client in Sessions Health. If you manually refunded a client from your Stripe account, you can run the refund through Sessions Health too and it'll automatically detect that it's already been refunded within Stripe and just mark it as refunded in Sessions Health. However, if you did a partial refund, you'll need to contact us at support@sessionshealth.com to manually adjust your bill.

Can I see my Stripe fees in Sessions Health?

We display the full payment amount in Sessions Health. You may visit visit your Stripe dashboard to see payments and Stripe's fee amounts.

Does Sessions Health or Stripe issue a 1099-k for taxes at the end of the year?

If you are using Stripe to process payments through Sessions Health, all tax information is held by Stripe and not by Sessions Health. You have ownership of your Stripe account and can login to your Stripe dashboard to find information about your 1099. You can check out this Stripe 1099 article for more information, as well as information on the criteria for Stripe issuing a 1099-k.  

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