Claims Errors
Clearinghouse Rejections
Claims can be rejected by the clearinghouse when required information is either missing or formatted incorrectly. If the clearinghouse rejects the claim, the Status tab message will indicate that is was rejected by the clearinghouse and the reason why.
State and Postal are required for claims in United States and Canada.
This indicates that no valid address was sent on the claim. You can check the Providers tab on the claim to see which address may be missing or invalid.
Payer Claim Rejections
Claims that pass clearinghouse validation will be sent to the payer. The payer can reject the claim for many reasons.
Please see this page from the clearinghouse to search for common rejection messages.