Logging in and Password Management

This guide walks you through accessing your Client Portal and managing your login and password, so you can get to your information quickly and securely.


In this article:

Accessing the Client Portal Login Page


Use the secure Client Portal link that your practitioner shared with you. When the page opens, look for “Client Access” at the top - this confirms you’re in the right place.

ℹ️ If you don’t see “Client Access,” you may be on the Provider Sign‑In page instead. Reach out to your practitioner or email support@sessionshealth.com for the correct link.

Client Portal login page showing Email and Password fields, a “Forgot password?” link, an eye icon to show or hide the password, and a “Sign in” button.

Logging in to the Client Portal


  1. Go to your Client Portal link.


  2. Enter the email address your practitioner has on file.


  3. Enter your password.


  4. Click Sign in.


If you do not remember your password, see Reset Your Password below.

ℹ️ Type your email address and password manually. Copying and pasting can sometimes include hidden spaces that cause login errors.

Resetting Your Password If You Cannot Log In


To reset your password from the login page:

  1. Click Forgot password?


  2. Enter your email address.


  3. You will receive an email from support@sessionshealth.com with the subject line "[Sessions Health] Reset Password Instructions".


  4. Click Change Password.


    Password reset email with Change Password button.


  5. Enter a New Password and confirm it. Optionally, click the eye icon to view your password.


  6. Click Submit.


Client Access screen to set and confirm a new password.

Changing Your Password After Logging In


You can update your password anytime after logging into the portal:

  1. Log in to the Client Portal.


  2. Click your initials in the top‑right corner.


  3. Select Settings.


  4. Enter your Current Password, New Password, and Password Confirmation.


  5. Click Change Password.

Client portal Settings dropdown with Change Password form showing current, new, and confirmation fields.

Frequently Asked Questions


I don’t know my Client Portal link. How do I access it?

Contact your practitioner and ask them to resend your secure Client Portal link.


Why didn’t I receive the password reset email?

If you clicked Forgot password? but did not receive an email:

  • Check your spam, junk, or promotions folders.
  • Search your inbox for messages from support@sessionshealth.com.
  • Confirm you are using the correct email address on file.

If you still do not see the email, reach out to your practitioner to confirm your email address.


Why is my email address not recognized when I try to sign in?

If the system does not recognize your email address:

  • Confirm you are on the Client Access login page, not the Provider Sign In page.
  • Make sure you are using the exact email address your practitioner has on file.
  • Type your email manually instead of copying and pasting, as hidden characters can cause errors.

If the issue continues, contact your practitioner to verify the correct email address in your record.


For more information, see:

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