Appointment Management

Many practices let you request and cancel appointments online through the Client Portal. If yours does, here’s what you’ll see on the Appointments page after signing in.

ℹ️ Not all practices offer online appointment requests or cancellations. If you don’t see the option to request or cancel an appointment, reach out to your practitioner directly.

In this article:

Requesting an Appointment
How You’ll Receive Appointment Details
Canceling an Appointment
Frequently Asked Questions
Related Resources

Requesting an Appointment

To request an appointment online:

After signing in, open the Appointments tab.
Select Request Appointment.
Select your Practitioner and Service.
Select the Location.
Use the calendar to choose a date, then select a time.
Review and submit your request. Optionally include a message to your practitioner.

You'll see a success message confirming your request was submitted.

Confirmation message showing that an appointment request was successfully submitted and is awaiting review.

ℹ️ If you’re not sure which service to select or have questions about the options shown, reach out to your practitioner for help.

How You’ll Receive Appointment Details

After you submit your request, you’ll see a message on the screen letting you know it was sent and is under review. Once your practitioner approves the request, you’ll receive an email confirmation. These emails come from support@sessionshealth.com on behalf of your practitioner.

Email notification confirming that an appointment request has been accepted, with a button to view appointments.

Depending on your practitioner's settings, you may also receive text confirmations and reminders before your session.

You can return to the Appointments page anytime to view your upcoming sessions.

Canceling an Appointment

You can cancel an upcoming appointment from your Client Portal if your practitioner allows cancellations online.

To cancel an existing appointment:

After signing in, open the Appointments tab.
Find the appointment you want to cancel.
Select the three-dot menu in the top‑right corner of the appointment details.
Select Cancel Appointment.
Provide a cancellation reason, then select Cancel Appointment.

Your cancellation request will be sent to your practitioner.

ℹ️ Cancellation policies vary by practice. If you’re unsure whether you can cancel or have questions about the options shown, your practitioner can help.

Frequently Asked Questions

Why don’t I see a “Request Appointment” button?

Your practitioner may have turned off online scheduling. Contact them directly to book.

Can I request multiple appointments at once?

You can request more than one appointment, and each must be submitted separately. After you finish one request, you can start a new one to request another date or time.

Can new clients book online?

Some practices allow new clients to book directly from their portal. Others require you to contact the practice first or complete intake forms before scheduling.

Why don’t I see an option to cancel my appointment?

Some appointments can’t be canceled online, depending on your practitioner’s settings or the timing of the appointment. Your practitioner can help if you’re unsure.

Can I reschedule instead of canceling?

The Client Portal doesn’t offer a reschedule option. You can cancel the appointment (if allowed) and then request a new time, or contact your practitioner for help.

For more information on using the Client Portal, check out our Help Center: