Account Basics and Pricing
- Pricing
- Sign up for a new account
- Signing-in
- Signing-out
- Change your password
- Password reset
- Frequently asked questions
Pricing
- Trial - Designed for temporary use to explore the system, trial accounts can be upgraded to Freemium or Professional by adding a credit card. There is no charge until the trial period ends. During the trial, users can access features like integrated telehealth and electronic claims at no cost. Without a credit card, trial accounts will be permanently deleted after the trial period.
- Freemium - Aimed at new or small practices with three or fewer active clients, the Freemium subscription requires a credit card but does not charge a base subscription fee until the user exceeds three active clients. Upon reaching four clients, the account automatically upgrades to a Professional subscription. The Freemium version includes all Professional features, except for multi-user capabilities and certain add-ons.
- Professional - This paid plan supports unlimited clients and allows for the addition of other users to the account, such as practitioners, billers, schedulers, and administrative staff, without additional fees for non-practitioner roles. Upgrading from a trial account directly transitions it into a Professional plan, preserving all trial data. Additional fees apply for optional add-ons.
Fees for credit cards payments
We use Stripe to process credit cards. Stripe's card processing fees are 2.9% + $0.30 per successful credit card transaction.
Appointment Reminders
Many EHRs charge extra for appointment reminders. Our plans already include text, email, and phone appointment reminders as part of your subscription.
Signing up for a new Sessions Health account
Sessions Health caters to both individual practitioners and clinics, supporting multi-user practices. Here's how to get started:
- Go to the Sessions Health application url: app.sessionshealth.com
- Click the Sign up link
- You will be prompted for the following information:
- The name of your Clinic or Organization
- Your email address, which will serve as your username
- Your full name (first and last), as it will be used in various contexts within the platform
- A password, which must be at least 8 characters long. Keep your password private; it should only be known to you. Sessions Health will never request your password.
Confirm your password by entering it again.
Signup screen - Shortly after registration, you'll receive an email to verify your email address belongs to you. Please click on the "Confirm Account" link. This will automatically sign you in and redirect you to your new Sessions Health account.
Signing into your Sessions Health account
- Navigate your web browser to app.sessionshealth.com.
- You will be prompted for your email address (this is the email address you created the account with) and your password.
- If you do not remember the email address you signed up with please contact us at: support@sessionshealth.com
If you have forgotten your password please follow the instructions here:
- Click Sign In
Manually Signing out of your Sessions Health account
Sessions Health implements an automatic sign-out feature after 30 minutes of inactivity to enhance security. However, it is recommended to manually sign out of your account whenever you leave your computer. To do this, look for a circle with your initials in the top menu on the right-hand side. Click on this circle and choose the "Sign out" option from the dropdown menu. Your browser will be automatically redirected to the Sign in page
Change your password
To change your password, go to your Profile by clicking on the initials in the upper right corner of the application.
Under your Profile, scroll down to the Change Password section. You must know your current password to change it.
For more information on password requirements, read our password requirements article.
Reset your account password
If you have forgotten your password to access your Sessions Health account we can help you establish a new password.
- Navigate your web browser to app.sessionshealth.com
- Click the Forgot Password? link
- You will be asked to enter the email that you created your account with, then click Submit.
- You should receive an email within a few minutes with a link to create a new password, please click Change Password.
Note: If you have not received a change password email within 5 minutes, double-check that you didn't mistype the email address on the Forgot Password form. If your email is correct and you still do not receive a change password email, please contact us at support@sessionshealth.com
You will be directed to a page to create a new password. Ensure your password is at least 8 characters long. Keep your password confidential; it should only be known to you. Remember, Sessions Health will never request your password.
Note: If you received a change password email and you did not initiate it, please contact us at: support@sessionshealth.com
Frequently Asked Questions
Do you have a price guarantee?
We are committed to protecting our current customers from price increases. This means that if we raise prices and you are a current customer, your price should not increase. Unlike some EHRs that may increase prices for existing customers with minimal notice, we consider such practices inconsistent with our ethical standards.