Secure Messaging in the Client Portal

This article explains how to send and receive secure messages in the Client Portal. You’ll learn how to start a message, attach files, and delete messages.

In this article:

• Accessing Secure Messaging
• Sending a Message
• Attaching a File to a Message
• Deleting a Message
• Related Resources

Accessing Secure Messaging

1. Log in to the Client Portal.

   
   
2. Click Messages in the top navigation.

You will see your message inbox, including any existing conversations.

Sending a Message

To send a secure message:

1. Click the new message icon or open an existing conversation from the left panel.

   
   

2. Select your practitioner in the To field.

   
   

3. Type your message.

   
   
4. Click the send icon (arrow).

Your conversation appears in the left panel and updates when replies are received.

Attaching a File to a Message

1. Open a new or existing message.

   
   

2. Click the paperclip icon.

   
   

3. Select a file from your device.

   
   
4. Click Send.

Deleting a Message

Deleting a message removes it from the conversation for both you and your practitioner.

1. Click the three-dot menu next to the message.

   
   

2. Select Delete Message.

   
   
3. In the confirmation popup, click Delete.

Related Resources

For more information on the Client Portal, see our Help Center:

• Logging in and Password Management
• Update Your Information
• Appointment Management