Questions About Sessions Health

Why should I pick Sessions Health over another EHR for mental health professionals?

Your time is important, which is why we developed our EHR to be simple and clean. We aim to deliver an efficiency for you and your clients, one that delivers significant features while improving the therapeutic relationship, at an affordable price. We specialize in mental health only, so we don't water down the experience with a bunch of features tailored for other industries.

We are co-founded and designed by a psychotherapist, and believe we are the most philosophically-aligned EHR company mental health providers can trust. Read our about page to understand why we believe you will want to be with Sessions Health for a long time.

How is your customer support?

Our support and onboarding teams are VERY responsive. Our primary means of support is by email at support@sessionshealth.com or click Contact Us at the bottom of any page within the app. This helps us provide you with a thorough response and include any screenshots or links you can reference later.

Our team's general support hours are 8am - 5pm CST Monday through Friday.

We can also arrange a video demo or a screen‑share call if you would like more hands‑on support.

How do I submit a helpful support ticket?

Sharing a bit of context when you reach out helps our Support team understand what is happening and get you the right answer more quickly. You do not need to have all of the information below. Please include whatever you can.

Brief context: What you were trying to do and what happened instead.
Clear question or request: What you are hoping to resolve.
Where you were in the system: For example, the calendar, a client chart, billing, or another area.
Helpful visuals (if available): Screenshots, error messages, or relevant links.
Extra details: If the issue involves a specific client, date, or session, that information can be useful.

If you are missing some of this information, that is completely fine. Reach out with what you have and we will take it from there.

Are there any videos or demos of Sessions Health?

Sessions Health has a full library of video tutorials that cover the major features. You may find the library here. We also have a comprehensive Help Center with numerous articles to help navigate Sessions Health.

If you would like to schedule a demo with us, you may contact us at support@sessionshealth.com.

Do you help migrate my clients over from another EHR?

We provide assistance migrating your data for no charge! We can import your client list from nearly every EHR, and in some cases, we can import your client diagnoses, client documents, client notes, and backfill your calendar with appointments. We have a simple 3-step process to move your data to your Sessions Health account.

What telehealth platform options do I have?

We've developed our own HIPAA-compliant telehealth platform that's integrated directly within the application. We also make it easy for you to use a different telehealth platform such as Zoom or Doxy that you may prefer.

Can I submit claims through Sessions Health?

Yes, we have an integration with Claim.MD so you can submit claims electronically, receive claim status updates, receive ERAs, and check client eligibility. We automatically post payments to your account when ERAs are received.

Can I process credit card payments with Sessions Health?

Yes, we integrate with Stripe. Stripe charges 2.9% + $0.30 per transaction. You may run payments and refunds directly from Sessions Health, and run autopay if you collect credit card information from your clients. We are currently exploring options for additional payment processors, so good news to come!

Do you have 2-way calendar sync?

Yes, we offer both 1-way sync with several external calendars and 2-way sync with Google Calendar. You can choose how clients are displayed in your external calendar to prevent PII exposure.

Do you have a mobile app?

We built Sessions Health from the ground up to be mobile-friendly (and HIPAA compliant). Most other EHRs didn't build their platforms that way so they need a native app for their customers to work on mobile devices. The same functions you perform on a computer can be done from any web browser on any mobile device.

Simply open up https://app.sessionshealth.com on your mobile phone, iPad, or other mobile device. You may also click on the browser's "up arrow" and select Add to Home Screen to show the link appear as an app on your mobile device.

Do you sell my data?

No, we will never sell or share your data with 3rd parties unless required as part of a service you use (e.g., submitting electronic claims through our clearinghouse). We are strictly HIPAA-compliant with BAAs for our 3rd-party service providers. Please see our Trust Statement for more details on our commitment to data privacy and trust as an EHR.

How do I get started?

You can sign up for a free 30-day free trial. No credit card is needed. There is month-to-month billing with no long-term commitment.

Once signed up, our Guide to Switching to Sessions Health walks you through the steps to configure your account so you're taking advantage of the features you want to use.