Stripe: Frequently Asked Questions
How I we get paid?
If you are using online billing in Sessions Health, all online card payments are processed through Stripe. When you set up online billing in Sessions Health, you are connecting your Sessions Health account to your own Stripe account. If you have a bank account associated with your Stripe account, you will be paid by Stripe directly to your bank account. To change these settings, visit your Stripe dashboard.
When do I get paid?
Stripe determines the payout timing of your payments collected through Sessions Health. The first payout Stripe will make into your account will oftentimes take a bit longer (5-10 days). After that, Stripe generally deposits your transactions within 2-4 days. Please note that payment times in Stripe are in the UTC time zone, so they won't always align with your payment dates recorded in Sessions Health. To change these settings, visit your Stripe dashboard.
Is there any way to play with billing and creating invoices without having to sign up with Stripe?
Yes, you can select other payment type options to test the payment of bills. Those include Offline Credit Card, Cash/Check, Credit/Discount, or Other payment types.
Can I see my Stripe fees in Sessions Health?
We display the full payment amount in Sessions Health. You may visit visit your Stripe dashboard to see payments and Stripe's fee amounts. We also link each Online Payment transaction in Sessions Health to the transaction in Stripe.
Why did my clients HSA or FSA card decline?
Some HSA and FSA cards will be declined if Stripe or the issuing bank doesn't recognize the charges as healthcare related. Please see this article for more details.
How do I change my information in Stripe?
You can update business or banking information by going to your Stripe Settings page (click on the gear/cog in top-right corner). See this article for more details.
Does Sessions Health or Stripe issue a 1099-K for taxes at the end of the year?
This form comes from Stripe. Please see our article on fees, reporting, and tax forms for information about how to access this tax form.
Why is my account not showing as verified in Sessions Health even though it is in Stripe?
When an account shows as verified in Stripe but not in Sessions Health, it’s usually due to one of two common reasons. 1) The Stripe account connected in Sessions Health might be different. 2. Stripe and Sessions Health define verified a little differently. Please see this article for more details.